Refund & Return Policy

Last updated: July 18, 2026

This Refund & Return Policy applies to purchases made through tryacrom.com and getacrom.com, each owned and operated by Blue Oak Capital LLC d/b/a ACROM (“ACROM,” “we,” “us,” or “our”).

Our 60-Day Money-Back Guarantee

We stand behind our products. If you are not satisfied with your purchase, you may request a refund within 60 days after your order is delivered.

You may choose one of the following options:

Option 1 — Return for a Full Product-Price Refund

Return the product to us, and we will refund the full price you paid for the returned product, along with any applicable sales tax associated with that amount.

To begin a return, email support@tryacrom.com with your order number. We will provide return instructions.

You are responsible for the cost of return shipping. Original shipping charges and return-shipping costs are non-refundable unless otherwise required by applicable law.

Once we receive the returned product, we will issue the approved refund to your original payment method, typically within 10 business days. The time required for the refund to appear in your account after it is issued depends on your bank or payment provider.

Option 2 — Keep the Product and Receive a 50% Product-Price Refund

You may keep the product and receive a refund equal to 50% of the price you paid for it. No return is required.

To choose this option, email support@tryacrom.com with your order number.

We will issue the approved refund to your original payment method, typically within 10 business days. The time required for the refund to appear in your account after it is issued depends on your bank or payment provider.

How to Request a Refund

Email support@tryacrom.com with:

• Your order number; and

• Whether you are choosing Option 1 or Option 2.

We may request additional information reasonably necessary to locate your order or process your request.

Shipping Costs

For eligible refunds, we refund the applicable product price as described above, whether the order was placed in the United States or internationally.

Original shipping charges are non-refundable unless otherwise required by applicable law. If you choose Option 1, you are also responsible for the cost of shipping the product back to us.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please email support@tryacrom.com with your order number and a photograph of the issue.

Please notify us within 14 days after delivery when reasonably possible. This reporting period does not limit any rights or remedies available to you under applicable law.

For an approved claim, we will provide an appropriate replacement or full refund at no additional cost to you. We will not require you to pay return-shipping costs for a damaged, defective, or incorrect Product.

Subscriptions

The 60-Day Money-Back Guarantee applies to your first subscription order and to recurring subscription orders.

Subscription billing, renewals, and cancellations are governed by our Subscription Policy.

Refund Processing

Approved refunds are issued to the original payment method, typically within 10 business days.

After we issue a refund, the time required for it to appear in your account is determined by your bank, card issuer, or payment provider and is outside our control.

Mandatory Consumer Rights

Nothing in this Policy limits any refund, return, warranty, cancellation, or other consumer right that cannot lawfully be limited or waived.

For customers outside the United States, nothing in this Policy limits any mandatory consumer rights available under applicable local law.

Contact Us

For questions or requests concerning a refund or return, contact:

Email: support@tryacrom.com