Terms of Service

Last updated: June 17, 2026

Welcome to ACROM. These Terms of Service ("Terms") govern your access to and use of tryacrom.com and getacrom.com (collectively, the "Site") and your purchase of any products from us. The Site is owned and operated by Blue Oak Capital LLC d/b/a ACROM ("ACROM," "we," "us," or "our").

By accessing or using the Site, or by placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Refund/Return Policy, and Subscription Policy, each of which is incorporated into these Terms by reference. These Terms contain a binding arbitration agreement and a class action waiver (Section 17) that affect your legal rights. Please read them carefully. If you do not agree with any part of these Terms, you may not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority in your state of residence, to purchase from us. By placing an order you represent that you meet this requirement and that the information you provide is accurate and complete.

2. General Conditions

We reserve the right to refuse service to anyone, for any lawful reason, at any time. You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of the Site or our products without our express written permission.

3. Products; Intended Use

Topical products. Certain ACROM products (including our shea butter and African black soap products) are cosmetics intended for external topical use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Dietary supplements. Certain ACROM products are dietary supplements. These statements have not been evaluated by the U.S. Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Results vary by individual. If you have a known medical condition, allergy, or are pregnant or nursing, consult a healthcare professional before using any product, and discontinue use if irritation or an adverse reaction occurs.

We make every effort to display product colors and images accurately but cannot guarantee that your device's display is accurate. Products may have limited availability and are subject to our Refund/Return Policy.

4. Medical Advice Disclaimer

The information provided on or through the Site — including product pages, blog and editorial content, emails, SMS messages, social media content, and other marketing materials — is provided for general informational and educational purposes only. It is not intended to be, and should not be relied upon as, medical advice, diagnosis, treatment, or a substitute for professional healthcare guidance.

Always seek the advice of a qualified physician or other healthcare provider with any questions you may have regarding a medical condition, and before starting, stopping, or changing any treatment, supplement, or health regimen. Never disregard or delay seeking professional medical advice because of something you have read or seen in connection with ACROM. Your reliance on any information provided in connection with ACROM is solely at your own risk.

5. Accuracy of Information

We strive to keep all information on the Site accurate, complete, and current, but we do not warrant that it is. The material on the Site is provided for general information only and should not be relied upon as the sole basis for any decision.

6. Pricing, Errors, and Order Acceptance

Prices are subject to change without notice. Occasionally information on the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, or availability. We reserve the right to correct any errors and to cancel or refuse any order — including after an order confirmation has been sent — if a product was listed at an incorrect price or with incorrect information. If we cancel an order after you have been charged, we will issue a full refund of the amount charged.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases.

7. Subscriptions and Recurring Billing

Some products are offered on a subscription basis with recurring, automatically renewing charges. By enrolling in a subscription you affirmatively authorize us (and our payment processors) to charge your payment method on a recurring basis until you cancel. The full terms governing subscriptions — including how charges recur, how to cancel, and applicable deadlines — are set out in our Subscription Policy, which is incorporated into these Terms.

8. Billing Disputes and Chargebacks

If you have any concern about a charge, a subscription, a shipment, a damaged or incorrect item, or a refund, you agree to contact us first at support@tryacrom.com so we can work to resolve it directly. We are committed to resolving billing and order issues promptly and in good faith.

By placing an order, you agree to give us a reasonable opportunity to address your concern before initiating a chargeback or payment dispute with your bank or card provider. This requirement is not intended to, and does not, waive or limit any rights you may have under applicable law or your payment card network's rules — it is intended to encourage direct, good-faith resolution, which is usually faster for you and avoids unnecessary disputes. We reserve the right to provide your bank or card provider with these Terms and records of our communications and resolution efforts in connection with any dispute.

9. Modifications to the Service

We reserve the right to modify or discontinue the Site or any product (or any part or content thereof) at any time without notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuance.

10. Third-Party Tools and Links

We may provide access to third-party tools and links over which we have no control and assume no responsibility. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.

11. User Comments, Feedback, and Submissions

If you send us creative ideas, suggestions, proposals, reviews, or other materials, you agree that we may use them in any medium without restriction, attribution, or compensation. You represent that any submission is your own, does not violate any third party's rights, and is not unlawful, abusive, or obscene.

12. Prohibited Uses

You may not use the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, federal, state, or local law or regulation; (d) to infringe our or any third party's intellectual property rights; (e) to transmit malware or attempt to interfere with the security of the Site; or (f) to engage in fraudulent activity, including the abuse of promotions, refunds, or our money-back guarantee.

13. Intellectual Property

All content on the Site — including the ACROM name and logo, text, graphics, product imagery, and copy — is owned by or licensed to us and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or content without prior written permission.

14. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. We do not guarantee that your use of the Site will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the Site is at your sole risk.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ACROM, BLUE OAK CAPITAL LLC, OR ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR DATA, ARISING FROM YOUR USE OF THE SITE OR PRODUCTS. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS PRECEDING THE EVENT. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16. Force Majeure

We will not be liable or responsible for any failure to perform, or any delay or interruption in performing, any of our obligations — including order processing, shipping, and delivery — where the failure, delay, or interruption is caused by events or circumstances beyond our reasonable control. These include, without limitation: natural disasters; severe weather; fire or flood; acts of war, terrorism, or civil unrest; government actions, orders, or restrictions; labor shortages, strikes, or other labor disputes; carrier or shipping delays; supply chain disruptions; shortages of materials or inventory; customs or import/export delays; failures or outages of the internet, telecommunications, hosting, or other technology; pandemics, epidemics, or other public health emergencies; and any other event beyond our reasonable control. If such an event occurs, our affected obligations will be suspended for the duration of the event, and estimated processing, shipping, and delivery times will be extended accordingly.

17. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND ACROM TO RESOLVE DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

(a) Informal Resolution First. Before initiating any arbitration, you agree to first contact us at support@tryacrom.com and provide a written description of your dispute and the relief you seek. We will attempt to resolve the dispute informally. You and ACROM agree to negotiate in good faith for at least sixty (60) days before starting an arbitration.

(b) Binding Arbitration. If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product (a "Dispute") will be resolved exclusively through final and binding arbitration, rather than in court, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction.

(c) Class Action Waiver. YOU AND ACROM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of a representative or class proceeding. If this class action waiver is found unenforceable, then the entirety of this Section 17 will be null and void.

(d) Your Right to Opt Out. You may opt out of this arbitration agreement by sending written notice to support@tryacrom.com within thirty (30) days of your first purchase or of the date these Terms were updated, whichever is later. Your notice must include your name, the email used for your order, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms.

(e) Exceptions. Either party may (i) bring an individual claim in small claims court, and (ii) seek injunctive or equitable relief in court to protect its intellectual property rights. Nothing in this Section prevents you from bringing your dispute to the attention of any federal, state, or local agency.

18. Indemnification

You agree to indemnify, defend, and hold harmless Blue Oak Capital LLC, ACROM, and our affiliates, members, officers, directors, agents, contractors, licensors, and service providers from any claim or demand, including reasonable attorneys' fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

19. Governing Law

These Terms and any Dispute will be governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Subject to Section 17, any action not subject to arbitration will be brought exclusively in the state or federal courts located in Broward County, Florida, and you consent to their jurisdiction.

20. Severability and Waiver

If any provision of these Terms is found unlawful or unenforceable, that provision will be severed and the remaining provisions will remain in full effect. Our failure to enforce any right or provision is not a waiver of that right.

21. Changes to These Terms

We reserve the right to update or replace any part of these Terms by posting updates to the Site. Material changes will be indicated by updating the "Last updated" date above. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Contact Information

ACROM (Blue Oak Capital LLC) Email: support@tryacrom.com Address: 8 The Green, Suite B, Dover, DE 19901, United States

For returns, please email support@tryacrom.com for return instructions before sending anything back.