Shipping Policy

Shipping Policy

Last updated: July 18, 2026

This Shipping Policy applies to orders placed through tryacrom.com and getacrom.com, each owned and operated by Blue Oak Capital LLC d/b/a ACROM (“ACROM,” “we,” “us,” or “our”).

This Policy explains how we process and ship orders. All processing and delivery timeframes are estimates unless expressly stated otherwise.

Order Processing

We process orders Monday through Saturday.

Order processing typically takes 1–5 business days after an order is placed. Processing may take longer during periods of high demand, promotions, seasonal surges, inventory disruptions, or other circumstances beyond our reasonable control.

Processing and delivery times are estimates and are not guaranteed. If you have questions about the status of your order, contact us at support@tryacrom.com. Delayed orders will be handled in accordance with applicable law.

Domestic Shipping — United States

Free standard shipping may be available on qualifying U.S. orders. Any applicable free-shipping minimum and shipping charges will be displayed at checkout before you complete your purchase.

After processing, standard delivery typically takes approximately 5–15 business days, depending on your location, the selected shipping method, and the carrier.

You will receive tracking information by email once your order ships.

International Shipping

We ship to most countries worldwide, subject to applicable shipping, legal, carrier, and product restrictions.

International delivery times vary by destination and may range from approximately one week to several weeks after processing. Delivery may be affected by local carriers, customs processing, import procedures, and other circumstances outside our control.

You will receive tracking information by email once your order ships.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges:

  • Are the responsibility of the recipient;

  • Are not included in our product prices or shipping charges; and

  • Must be paid directly to the applicable authority or carrier.

We do not control or determine these charges. Please contact your local customs authority for additional information before ordering.

Customers are responsible for ensuring that Products may lawfully be imported into and used in their destination country.

Tracking Your Order

Once your order ships, we will send tracking information to the email address associated with your order.

You may also track your shipment through the “Track Your Order” page available on our Site.

Tracking information may take time to update after a carrier receives the package.

Delays

Processing and delivery dates are estimates and are not guaranteed.

Delays may occur because of:

  • Carrier interruptions;

  • Customs processing;

  • Severe weather;

  • High order volume;

  • Inventory or supply-chain disruptions;

  • Incorrect or incomplete address information;

  • Government actions or restrictions; or

  • Other circumstances beyond our reasonable control.

If your order is significantly delayed or tracking has not updated for an extended period, contact support@tryacrom.com and we will assist you in reviewing its status.

Delayed orders will be handled in accordance with applicable law.

Incorrect or Incomplete Addresses

You are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed delivery, or delivery to an incorrect location caused by inaccurate or incomplete information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost, Stolen, or Missing Packages

If tracking shows that your order was delivered but you have not received it, please:

  1. Check with members of your household, neighbors, building management, or mailroom;

  2. Verify the shipping address provided with your order; and

  3. Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact support@tryacrom.com within seven days after the marked delivery date.

For packages marked as delivered but reported missing, we may open an investigation with the carrier. Depending on the circumstances and available information, we may provide a replacement, store credit, refund, or another appropriate resolution at our discretion.

A replacement or refund is not guaranteed for every package confirmed as delivered by the carrier, but we will review each situation in good faith. Nothing in this section limits any rights or remedies that cannot lawfully be limited.

Damaged Packages or Products

If your order arrives damaged, please contact support@tryacrom.com with your order number and photographs showing the damage.

Please notify us within 14 days after delivery when reasonably possible. This reporting period does not limit any rights or remedies available under applicable law.

Approved claims involving damaged, defective, or incorrect Products will be handled in accordance with our Refund & Return Policy.

Mandatory Consumer Rights

Nothing in this Shipping Policy limits any rights or remedies that cannot lawfully be limited or waived under applicable law.

For customers outside the United States, nothing in this Policy limits any mandatory consumer rights available under applicable local law.

Contact Us

For questions about shipping or the status of an order, contact:

Email: support@tryacrom.com