Subscription Policy

Last updated: July 18, 2026

This Subscription Policy applies to subscriptions purchased through tryacrom.com and getacrom.com, each owned and operated by Blue Oak Capital LLC d/b/a ACROM (“ACROM,” “we,” “us,” or “our”).

This Policy explains how ACROM subscriptions work, including recurring billing and cancellation. By purchasing a Product offered on a subscription basis, you agree to this Policy, which is incorporated into our Terms of Service.

1. Enrollment and Authorization

By purchasing a Product offered on a subscription basis, you enroll in an automatically renewing ACROM subscription.

You authorize ACROM and our payment processors to charge your selected payment method for the initial order and each recurring order, including the applicable Product price, shipping charges, and taxes, until you cancel.

The Products, quantities, price, billing schedule, promotional terms, and other terms associated with the subscription offer you purchased will govern your subscription together with this Subscription Policy and our Terms of Service.

By completing your subscription purchase, you agree to the subscription and authorize the recurring charges described above. You represent that you are authorized to use the payment method provided.

We may retain electronic records relating to your enrollment, authorization, orders, and transactions for billing, fraud prevention, dispute resolution, recordkeeping, and legal compliance.

2. Subscription Terms and Promotional Offers

Your subscription will continue until canceled.

Some subscriptions may include an introductory price, discount, additional Products, free promotional Products, or another benefit that applies only to the initial order or for a limited period.

The Products, quantities, and price included in the initial order may differ from those included in recurring orders. The terms associated with the subscription offer you purchased will apply.

Unless expressly stated otherwise, the end of an introductory or promotional offer does not cancel your subscription. Recurring orders will continue under the applicable subscription terms until you cancel.

3. Recurring Charges and Pricing

Your selected payment method will be charged automatically according to the price and billing schedule applicable to your subscription.

Recurring charges may include:

• The applicable Product price;

• Shipping charges; and

• Applicable taxes.

Your authorization remains effective until your subscription is canceled. Separate authorization is not required for each routine recurring charge unless applicable law requires otherwise.

Subscription pricing may change for future billing cycles. Changes will not apply retroactively to completed charges. Any notice or consent required by applicable law will be handled in accordance with applicable law.

4. Managing Your Subscription

Where available, you may request to:

• Skip an upcoming order;

• Pause your subscription;

• Change the delivery schedule; or

• Change the Products included in your subscription.

Availability of these options may depend on the applicable subscription, Product, billing system, and order status.

Any requested change may affect the Product quantity, recurring price, shipping charges, billing date, or delivery schedule. The updated terms will apply once the change is accepted and processed.

5. Canceling Your Subscription

You may cancel your subscription at any time without a cancellation fee or long-term commitment.

You may cancel through your online account portal on our website, or by emailing support@tryacrom.com with the subject line "Cancel Subscription." If canceling by email, please send the request from the email address associated with your subscription and include your order number when available.

If we cannot locate or verify the applicable subscription, we may request limited additional information reasonably necessary to identify it.

Cancellation prevents future recurring orders. It does not automatically cancel or refund an order that was already charged or processed before the cancellation request was received.

We may offer an alternative, discount, pause, skip, or other subscription option when you request cancellation. You are not required to accept an alternative and may proceed with cancellation.

6. Cancellation Timing and Processed Orders

To prevent your next recurring charge, your cancellation request must be received before that charge is processed.

A cancellation request becomes effective when submitted through the account portal or received at the designated email address. Administrative processing time does not authorize additional recurring charges after the cancellation becomes effective.

If a recurring order was already charged or processed before your cancellation request was received:

Your cancellation will prevent subsequent recurring charges; and

The already processed order will be handled under our Refund & Return Policy.

Submitting a cancellation request does not automatically intercept, recall, or cancel an order that has already entered processing, fulfillment, or shipment.

Canceling a subscription and requesting a refund are separate actions.

7. Returns and Refunds

First and recurring subscription orders are governed by our Refund & Return Policy, including the 60-Day Money-Back Guarantee described in that Policy.

Canceling your subscription prevents future recurring charges but does not automatically issue a refund for a previously charged or processed order.

To request a refund or return, follow the instructions in our Refund & Return Policy or contact support@tryacrom.com.

8. Failed or Declined Payments

If a recurring payment fails or is declined, we may:

• Retry the charge;

• Request updated payment information;

• Delay the applicable order or shipment;

• Pause the subscription; or

• Cancel the subscription.

Any retry will be subject to applicable law and payment-network requirements.

We are not responsible for fees charged by your bank, card issuer, or payment provider in connection with a failed or declined payment.

Any notice required by applicable law concerning a failed payment, suspension, or cancellation will be handled in accordance with applicable law.

9. Subscription and Product Availability

Subscriptions and Products are subject to availability.

We may suspend, modify, replace, or discontinue a subscription offering or Product for legitimate business, inventory, legal, regulatory, or operational reasons, subject to applicable law.

If we cancel a subscription, we will not charge future recurring orders under that subscription. Any order already charged but not fulfilled will be handled in accordance with our applicable policies and legal obligations.

10. Subscription Communications and Changes

We may send communications concerning your subscription, orders, payments, account, or requested changes using the contact information associated with your purchase.

You are responsible for maintaining accurate and current contact and payment information.

Any acknowledgment, renewal reminder, price-change notice, promotional-period notice, or other communication required by applicable law will be handled in accordance with applicable law.

We may update this Subscription Policy to reflect changes to our subscriptions, business practices, technology, or legal obligations.

The revised Policy will be posted on the Site with an updated “Last updated” date. Any notice or renewed consent required by applicable law will be handled in accordance with applicable law.

11. Relationship to Other Policies

This Subscription Policy is incorporated into and forms part of our Terms of Service.

Our Refund & Return Policy governs refunds and returns for subscription orders. Our Shipping Policy governs processing, shipment, and delivery. Our Privacy Policy explains how we collect, use, and disclose personal information.

If the specific terms associated with a subscription offer directly conflict with this Policy, the terms associated with that subscription offer will govern that subscription to the extent of the conflict, subject to applicable law.

12. Mandatory Consumer Rights

Nothing in this Subscription Policy limits any cancellation, refund, renewal, notice, or other consumer right that cannot lawfully be limited or waived.

For customers outside the United States, nothing in this Policy limits any mandatory consumer rights available under applicable local law.

13. Contact Us

For subscription questions, changes, or cancellations, contact:

ACROM
Blue Oak Capital LLC
8 The Green, Suite B
Dover, Delaware 19901
United States

Email: support@tryacrom.com